Shipping Policy

At Harmony Art & Crafts, we take immense pride in the quality and craftsmanship of our handmade water fountains and home decor products. We ensure that every item is thoroughly inspected and securely packed before dispatch.

Please read our Return and Refund Policy carefully to understand your rights and our strict process for handling returns and cancellations.

1. Eligibility for Returns & Replacements

We accept return or replacement requests strictly under the following one condition only:

  • Wrong Product: You have received a different item than what you originally ordered.

Strict 3-Day Return Window: You must raise a return or replacement request within 3 days of the parcel being delivered. The 3-day window starts exactly from the date and time the courier marks the parcel as "Delivered". Requests raised after 3 days will not be entertained.

No Returns on Transit Damage: Please note that we do NOT accept returns or provide refunds for products damaged or broken during transit. Once the product has been dispatched and handed over to the delivery/courier service, we are not responsible for any breakage, damage, or loss.

2. Mandatory Unboxing Video

To claim a return for a wrong product, an unboxing video is strictly required. The video must:

  • Be continuous and uncut from the moment you start opening the sealed package.
  • Clearly show the shipping label and the condition of the outer box before opening.
  • Clearly show the wrong product inside the box.

Without a valid, un-edited unboxing video, we will not be able to process any return or replacement requests.

3. Handmade Products Disclaimer

As stated in our terms, all our products are handcrafted. Slight variations in size, shape, color, texture, and finish are natural characteristics of handmade items and do not qualify for returns. Returns or replacements based on these minor cosmetic variations will not be accepted.

4. Cancellation & Partial COD Policy

Order Cancellations: You can cancel your order before it has been dispatched from our facility. Once an order is handed over to our courier partners, it cannot be canceled.

Partial COD Orders: As per our Payment Terms, a 30% advance payment is collected for Partial COD orders to cover courier, shipping, and handling charges. If you cancel the order after dispatch or refuse to accept the delivery at your doorstep for any reason, this 30% advance amount is strictly non-refundable.

5. Refund Process

If your return for a wrong product is approved and a refund is applicable:

  • The incorrect product must be returned in its original packaging with all accessories included.
  • Once we receive and inspect the returned item at our warehouse, we will initiate the refund.
  • Refunds will be credited back to your original payment method (Bank Account, UPI, or Card) within 5 to 7 business days after approval.

6. How to Initiate a Return

To request a return for a wrong product within the 3-day window, please reach out to our support team with your Order ID, a description of the issue, and the mandatory unboxing video attached.

Customer Care: +91 81305 09950 | +91 99716 62445
Call: +91 78389 39636 | +91 78389 39600
Email: Harmonyartandcrafts@gmail.com
Address: Khasra No. 875, Near Royal Enfield Service Center, Rithala, New Delhi – 110089, India
Website: harmonyartandcrafts.com

Our support desk operates from Monday to Saturday, 10:00 AM – 6:00 PM IST.