Privacy Policy
At Harmony Art & Crafts, we highly value the trust you place in us when you share your personal information. This Privacy Policy outlines how we collect, use, safeguard, and disclose the data of visitors and customers who explore our website, browse our home decor collections, or purchase our products.
By accessing harmonyartandcrafts.com and using our platform, you consent to the practices described in this document. We strongly recommend reading through this policy so you understand exactly how your personal data is managed during your time on our store.
1. Who We Are
Harmony Art & Crafts is a dedicated online store offering a premium selection of beautiful water fountains, handcrafted items, and exclusive home decor. We operate through our primary digital storefront at harmonyartandcrafts.com.
If you have any questions about this policy or how your data is treated, please feel free to reach out to us using the contact details provided in the "Contact Us" section at the bottom of this page.
2. What Information We Collect
We may collect specific information from you when you navigate our site or make a purchase:
Information You Provide to Us
- Your full name
- Your email address
- Your contact number
- Complete billing and shipping addresses
- Payment information (which is encrypted and processed by our secure payment partners; we do not store full credit card or bank details)
- Any direct communications, feedback, or support queries you submit to us
Information Gathered Automatically
- Your IP address and the web browser you are using
- Details about the products you viewed and the time spent on our site
- The type of device you are browsing from (smartphone, tablet, or desktop)
- How you arrived at our website (referring links or search engines)
- Data collected through cookies and similar tracking tools
Purchase & Order Data
- A history of the items you have bought and their overall value
- Shipping preferences and delivery instructions
- Records of any cancellations, returns, or exchange requests
We strictly collect only the data necessary to provide a secure and customized shopping experience.
3. How We Use Your Information
The details we collect play a vital role in our daily operations, specifically:
To Fulfill Orders — Your name, location, and payment details allow us to successfully process, pack, and ship your home decor and water fountains safely to your doorstep.
For Customer Communication — We use your contact details to share order confirmations, shipping updates, and respond to any customer service inquiries or support tickets you open.
To Enhance Our Store — By analyzing anonymous browsing trends, we can improve our website layout, optimize our product categories, and make your future visits more enjoyable.
For Marketing Purposes — If you have opted in, we may send you updates regarding new fountain designs, seasonal sales, or special promotions. You are free to unsubscribe from these alerts at any moment.
To Ensure Safety — Your data helps us monitor transactions for potential fraud, keeping our platform secure for all users.
For Legal Compliance — When mandated by applicable laws, we may need to process or share specific data to remain compliant with government regulations.
4. Cookies & Tracking Technologies
Our website utilizes cookies (tiny text files saved on your device) to streamline your shopping experience. They allow our site to remember what is in your cart and keep track of your preferences.
Types of cookies we deploy:
Functional Cookies — These are strictly necessary for the website to run properly, such as allowing you to log in securely and checkout seamlessly.
Performance Cookies — These help us measure website traffic and understand which pages are the most popular, using completely anonymous data.
Advertising Cookies — These enable us to deliver relevant product recommendations and advertisements to you across the internet.
You can manage or disable cookies at any time via your browser settings, though doing so might restrict some features on our website.
5. How We Share Your Information
Harmony Art & Crafts will never sell or rent your personal details to third-party marketers. We only share information under the following essential circumstances:
With Shipping & Delivery Partners — We provide your name, address, and phone number to our trusted courier services so they can deliver your fragile items safely.
With Payment Processors — Our secure payment gateways handle your transaction details to finalize your purchase without us storing your sensitive financial data.
With Service Providers — We utilize third-party tools for website hosting, email dispatch, and analytics. They are granted restricted access solely to perform these specific functions.
With Law Enforcement — If formally required by law or a valid legal request, we will disclose necessary information to the appropriate authorities.
6. Data Security
Protecting your personal information is a top priority for us. Our website uses secure encryption protocols (SSL) to ensure that the data passed between your browser and our servers remains private.
While we implement robust commercial standards to safeguard your data, no digital transmission is entirely foolproof. We advise you to protect your account passwords and always sign out when using public computers.
7. Data Retention
We keep your personal information only for the duration needed to provide our services and satisfy the purposes outlined in this policy. Certain transaction records may be kept longer if required for tax, accounting, or legal compliance.
If you wish for your data to be permanently removed from our systems, please email us at Harmonyartandcrafts@gmail.com.
8. Your Rights as a User
As a valued customer of Harmony Art & Crafts, you possess specific rights concerning your data:
The Right to Access — You may ask for a copy of the personal details we have on file for you.
The Right to Rectification — You can request corrections if any of your stored information is outdated or incorrect.
The Right to Erasure — You have the right to request the deletion of your personal data, barring any legal requirements we have to retain it.
The Right to Opt-Out — You can instantly withdraw your consent to receive our marketing emails or messages.
To exercise any of these rights, please reach out to us at Harmonyartandcrafts@gmail.com.
9. Third-Party Links
You might find links to external websites, such as our social media pages, on our store. Once you click away from harmonyartandcrafts.com, our Privacy Policy is no longer in effect. We recommend reviewing the privacy guidelines of any external sites you visit.
10. Children's Privacy
Our website and products are designed for an adult audience (18 years and older). We do not intentionally collect data from children. If a parent or guardian becomes aware that a minor has submitted personal details to us, please contact us so we can promptly erase it.
11. Changes to This Privacy Policy
We may modify this policy periodically to reflect updates in our operations or changes in legal regulations. Any major updates will be reflected on this page.
By continuing to use our store after these changes are posted, you accept the revised Privacy Policy.
12. Contact Us
If you have any further questions or require assistance regarding how your data is handled, our team is always ready to help.
Customer Care: +91 81305 09950 | +91 99716 62445
Call: +91 78389 39636 | +91 78389 39600
Email: Harmonyartandcrafts@gmail.com
Address: Khasra No. 875, Near Royal Enfield Service Center, Rithala, New Delhi – 110089, India
GSTIN: 07ACSPV9784A1ZT
Website: harmonyartandcrafts.com
Our support desk operates from Monday to Saturday, 10:00 AM – 6:00 PM IST.
