Return & Refund Policy
At Harmony Art & Crafts, we are committed to delivering your beautiful handmade water fountains and home decor products safely and efficiently. Please review our Shipping Policy to understand our delivery process, charges, and transit terms.
1. Free Delivery Across India
We are delighted to offer completely free delivery on all orders across India. There are no additional shipping or freight charges. Furthermore, all our product prices are inclusive of GST. No extra taxes or hidden fees will be added to your total amount at checkout.
2. Order Processing & Delivery Time
Every product is carefully inspected and securely packed before dispatch. Orders are typically processed and dispatched within 1 to 2 business days of order confirmation.
Once dispatched, standard delivery takes approximately 5 to 7 business days depending on your location in India.
3. Partial COD & Advance Payment
For customers opting for Partial Cash on Delivery (COD), a 30% advance payment is required to cover courier, shipping, handling, and order-processing charges.
Please note that if you cancel the order after it has been dispatched or refuse to accept the delivery at your doorstep for any reason, this 30% advance payment is strictly non-refundable.
4. Transit Liability & Damages
We take utmost care in packaging our handmade and polystone fiber products to ensure they are well-protected. However, once the product has been dispatched and handed over to our delivery/courier partners, we are not responsible for any breakage, damage, or loss that may occur during transit.
As per our Return Policy, we do not provide returns or refunds for products damaged in transit. We kindly ask for your understanding in this regard.
5. Order Tracking
Once your order is handed over to the courier, we will share the tracking details with you via email or SMS/WhatsApp. You can use these details to track the real-time status of your delivery online.
6. Contact Us
If you have any questions regarding your shipment or need help tracking your order, please reach out to our support team:
Customer Care: +91 81305 09950 | +91 99716 62445
Call: +91 78389 39636 | +91 78389 39600
Email: Harmonyartandcrafts@gmail.com
Address: Khasra No. 875, Near Royal Enfield Service Center, Rithala, New Delhi – 110089, India
Website: harmonyartandcrafts.com
Our support desk operates from Monday to Saturday, 10:00 AM – 6:00 PM IST.
