FAQs (Frequently Asked Questions & Answers)

When in Doubt, Clear it Out!

Mentioned below are some of the most commonly inquired queries and doubts from our customers. We tend to attend and address all your problems and provide you the best services possible.

Q. How to install my water fountain?

A. The water fountain comes with an inbuilt motor and light system.

When you open the packing of the fountain you will find 3 articles. 1.Fountain 2.Adapter for lighs 3.Motor

All the fountains have an Opening behind their back at the bottom, water is supposed to be filled upto this level.

 

1. Attach the motor to the pipe inside the fountain and drop the motor in water inside the fountain. Connect the motor to a plug to start pumping the water.

In few cases You will see a nozzle on the pipe of motor, that is used to adjust the pressure of the water.

Motor, If damaged over a period of time, can be changed with the help of an electrician.

 

2.There is an in built port to connect the adapter of the lights. Connect the adapter to a plug and join it in the port behind the fountain, this will turn the LED lights on!

Both the light and the motor have separate electric connections.Lights.

If Damaged can be replaced only by an experienced Electrician.

Q. How much water should be filled in the fountain?

A. Water should filled according to the size of the fountain. In general case the Water should be filled upto the mark of opening behind the water fountain.

(All the fountains have an Opening behind their back at the bottom, water is supposed to be filled upto this level.)

Q. Will the color of my water fountain fade, if kept outside?

A. NO, the colour of our your water fountain will not fade away even if it is kept outside. Our products are made from best quality material.

Our Fountains are Weather-proof and Water-proof and are meant to last.

Q. what is the life span of the lights and motor ?

A. Though we make sure to use best quality Materials in our products but due to the Motor and lights being Electric Parts there is no guarantee or warranty of the product.

Do Not put salt water in the fountain, only fresh water shall be poured. Salt water will Damage the motor and lights.

Q.Is it washable?

Yes, Our fountains are completely washable. Clean them to your hearts extent, the colour and material will not wear off.

Q. How and when should I change the water in the fountain?

A. You can change the water of the fountain over 2 weeks or ealier.

If planning to leave the fountain unattended for long period. Empty the fountain beforehand.

To Empty the fountain keep the motor inside the fountain and detach the pipe from the inbuilt pipe of the fountain. Turn the motor on and put the pipe outside, it will start pumping the water out.

Q. What are the available colour options?

A. We Have variuos Colour options for all our products.

The colour options for Retail Purchases are subject to availabilty.

The Colour options for Bulk Purchases are Customizable

Q.What is the return poilcy?

A. No Return Policy

Q. Can we leave the fountain?

A.Yes you can Leave/Abandon the fountain unattended.

We prefer for you to empty the fountain prior a long term absence in order to avoid mosquito breeding and Smell arousal due to water stagnancy.

Also make sure Disconnect electric connection to avoid any kind of short circuits.

Q. What is the guarantee of the product?

A. Our products are unbreakable, weather proof and water proof. Our products are made with the best material with seven layers of fiber.

There is no gaurantee of breakage that occurs at your own end or in delivery process.

Q. Is the Fountain Breakable?

A. Our products are unbreakable, weather proof and water proof. Our products are made with the best material with seven layers of fiber.

There is no gaurantee of breakage that occurs at your own end or in delivery process.

Q. Will it short circuit?

A. NO, We make sure that all the connections of the lights and motor are done in a proper manner that avoids any kind of short circuit and last long.

Q. What are the delivery charges?

A. We provide Free delivery all over India on all orders processed through our website.

Q. What not to-do with the water fountain?

A. --Do Not taste or drink the water from the fountain under any circumstances. It may not be contagious but it is still unhealthy.

--Do Not put salt water in the fountain, only fresh water shall be poured. Salt water will Damage the motor and lights.